MindLoop Community Guidelines

Effective Date: October 15, 2026

If you're struggling, you're welcome here. You can talk about your feelings and recovery. Keep posts and comments supportive. You do not have to pretend everything is fine.

These Guidelines are part of the MindLoop Terms of Service and EULA. The Feed is for adults aged 18 and older. It is part of MindLoop for iPhone version 1.1.0 and later. We have zero tolerance for objectionable content or abusive behaviour and apply the same rules to everyone.

Never allowed: illegal content

Terrorism. Do not support, promote or encourage terrorism or organisations banned under terrorism law. We check submissions and remove identified violations.

Child sexual exploitation or abuse. Do not sexualise, groom or exploit a child, or share links to child sexual abuse material. Identified violations are removed as soon as found.

Accounts that post terrorism content or child sexual exploitation or abuse content are removed from the Feed. An account run by or for a proscribed organisation is closed, including sign-in.

Other illegal content is prohibited. This includes content that breaks laws against threats, harassment, stalking, stirring up hatred, encouraging or assisting suicide or serious self-harm, threats to share intimate images, fraud, scams, and illegal drug or weapon sales. It also includes intentionally asking for a fake intimate image of another adult without their consent and without a reasonable belief that they consent. MindLoop's rules go further: requests for fake sexual or intimate images of real people, and selling drugs or weapons on the Feed, are not allowed even where a particular act would not be illegal. Other priority illegal content and any other unlawful content are also prohibited.

Never allowed: content harmful to children

Pornographic content. Pornographic or other prohibited sexual content is not allowed. Unless the self-harm stop below applies, a sexual-content flag holds the item for a person before it can appear. Material that gets through is removed when identified as breaking this rule.

Suicide. Content encouraging, promoting or giving instructions for suicide is not allowed. A self-harm flag stops publication and opens support. Material that gets through is removed when identified as breaking this rule.

Deliberate self-injury. Content encouraging, promoting or giving instructions for deliberately injuring yourself is not allowed. A self-harm flag stops publication and opens support. Material that gets through is removed when identified as breaking this rule.

Eating disorders. Content encouraging, promoting or giving instructions for an eating disorder or eating-disorder behaviours is not allowed. The automatic check treats these as self-harm: a flag stops publication and opens support. Material that gets through is removed when identified as breaking this rule.

Also not allowed

For each of these, we check before publication. A flag holds the item for a person unless the self-harm stop below applies. We remove identified violations.

Targeted abuse: abuse targeting someone's race, religion, sex, sexual orientation, disability or gender reassignment.
Hatred: content stirring up hatred because of race, religion, sex, sexual orientation, disability or gender reassignment.
Serious violence: encouraging, promoting or giving instructions for serious violence against a person.
Bullying: serious threats, humiliation, degrading attacks or a campaign against someone.
Graphic harm to people: showing or describing real or realistic serious violence against a person, or serious injury in graphic detail.
Graphic harm to animals or fictional creatures: showing or describing real or realistic serious violence against an animal, graphic serious injury to an animal, or realistic serious violence or graphic serious injury involving a fictional creature.
Dangerous challenges: encouraging, promoting or giving instructions for a challenge or stunt highly likely to seriously injure someone.
Harmful substances: encouraging someone to swallow, inject, inhale or otherwise take a physically harmful substance, or a harmful amount of any substance.

Look after each other

Do not shame people's bodies, tell other people there is no hope, or tell them to stop medical or mental-health treatment. Talking about your own feelings, struggles or recovery is welcome. The automatic checks may miss these kinds of harm, so please report them. A person decides whether reported content breaks these rules. These protections apply to everyone; MindLoop does not show adults a separate, less protected Feed.

Do not post someone else's private information, impersonate someone, or use the Feed for spam, scams or advertising. Keep posts relevant to affirmations. Choose a handle that does not reveal private details about you or someone else.

How we check

Before a post appears, its affirmation text, caption and tags are checked together by OpenAI's Moderation API and a banned-word list. Each comment gets the same text check. The automatic check looks for sexual content, sexual content involving children, harassment, hate, violence, instructions for illegal acts and self-harm. If the check fails, the item waits for a person. If it succeeds without a self-harm flag, any other flag or a banned-word match holds the item for a person to decide before it appears. A self-harm flag follows the stop described next, even if another category is flagged too. An item that passes can appear without a person reading it first. Handles use reserved-name and offensive-word lists, not this check. MindLoop generates the spoken voice; the Feed has no photo, video or user-recorded audio upload.

If the check flags self-harm, the submission is not published and the app shows a support screen. The provider's self-harm categories include suicide, self-injury and eating disorders. This can happen when someone is talking about their own distress, even though sharing feelings is welcome. If the same result also flags sexual content involving a child, harassment (including threats), or violence (including graphic violence), we keep the submission and account details for a person to review. Other stopped submissions are not kept as Feed posts or comments; we keep account-level counts and times of stopped submissions. These checks can miss harmful material or misunderstand safe words. If you think a check got it wrong, email mindloop@cachepile.io.

Reports and what happens next

A report using Someone might be in danger, Harassment or bullying, or Sexual or graphic content takes a published post or comment off the Feed for review. Three new reports from different people since the last human review also trigger a hold. A hold is a pause while a person decides, not a finding that the writer broke a rule. The writer sees a message saying the content is waiting for review or being checked. We never tell the writer who reported it. Reporting an account does not by itself remove all its content.

A person reviews every report, usually within 24 hours, and removes content found to be illegal or against these rules.

A person can remove rule-breaking posts or comments and restrict accounts, including a temporary or permanent ban on posting and commenting. A posting ban does not block every other Feed action. A ban may also hide other posts and comments by that account. If the ban is lifted, those posts and comments can return. Lifting a ban does not undo a person's separate decision about a post or comment, for example to keep it down because it breaks a rule. Content removed by its author, or belonging to a deleted account, does not return. Content with a report still waiting for review stays hidden until a person decides. The post or comment that led to the ban returns only if we choose to restore it. Copies already removed from other people's libraries do not automatically return.

We restrict accounts that post prohibited content; illegal-content violations can lead to removal from the Feed. If we have reason to believe an account belongs to someone under 18, we remove it from the Feed; email us if you think that is wrong.

How to report and block

Report from the three-dot menu beside a post, comment or author. You can add a short note and choose "Also block". Blocking is silent and can be reversed in Profile → Blocked accounts. Removed saved copies do not come back automatically.

You do not need an account to email mindloop@cachepile.io about content, your own safety, a child's safety or a decision you think is wrong. You can also email us if the app cannot accept your report. You keep your right to bring proceedings for breach of contract.

If you or someone else is in immediate danger, contact your local emergency services.

Child safety explains the age checks and Help for you and your family explains reports, blocks, appeals and support. Reports and complaints explains reports, appeals, automatic-check complaints, age-check complaints, intimate-image reports and complaints about how MindLoop meets its duties.

Terms and EULA · Community Guidelines · Child safety · Help for you and your family · Reports and complaints · Privacy