Child safety

Last updated: October 15, 2026

MindLoop's Feed is for adults aged 18 and older. It is part of MindLoop for iPhone version 1.1.0 and later and lets people share short affirmations, listen to a generated voice and join comments. If you're struggling, you're welcome here. Talking about your feelings is allowed; encouraging harm is not.

Contact: Nickie Archua, MindLoop's operator under the CachePile name. Email mindloop@cachepile.io. Children, parents, guardians and people without a MindLoop account can contact this address.

Age checks

You must be 18 or older to use the Feed. On a real iPhone with iOS 26 or later, MindLoop asks Apple for your age range. A range entirely below 18 keeps the Feed closed; a range starting at 18 or above lets you continue without making a separate age statement. If the range is not shared, unavailable or crosses age 18, the app normally asks you to confirm you are 18 or older before first entering the Feed. Earlier iOS versions use that confirmation too. If a previously shared range of 18 or above changes to under 18 during a visit, the block takes effect on the next app launch. These are age-range and self-declaration checks, not proof of everyone's age.

Some store checks require you to set up your age range first. On iOS 26.2 or later, when Apple reports that this is required in your region, a missing range or failed check keeps the Feed closed once that regional result is known, unless the app is still using an earlier result that says you are 18 or older. A range crossing 18 still uses the confirmation. iOS 26.0–26.1 cannot read that regional requirement. There can be a brief fallback to the confirmation before the regional result arrives. If your age range is wrong, check the birthday on your Apple Account (Settings → your name → Personal Information); it sets the age range Apple shares. For a child's account, a parent or guardian can update the birthday by signing in to that account on the web. Then use Check again. You can also email mindloop@cachepile.io. A shared device uses the age information of its Apple account, which may differ from the MindLoop user's age. MindLoop stores the age-range record on your device. It does not send that record to MindLoop's server or include it in MindLoop Library Backup. Your device's own backup settings are separate.

The Feed's minimum age and an app store's age rating are different things. Whatever rating a store listing shows, you must be 18 or older to use the Feed. These checks do not establish that every visitor is at least 18.

If we have reason to believe an account belongs to someone under 18, we remove it from the Feed. Email us if you think that is wrong.

What is never allowed

Child sexual exploitation and abuse are never allowed. This includes sexualising children, grooming them, exploiting them, or linking to child sexual abuse material. We remove identified content as soon as found. Do not copy or send us sexual images of a child; give enough information to locate the content instead.

Accounts that post child sexual exploitation or abuse content are removed from the Feed.

Four kinds of content harmful to children are never allowed:

• Pornography. Sexual-content flags hold text for human review before publication unless the self-harm stop below applies.
• Encouraging suicide. A self-harm flag prevents publication and opens support.
• Encouraging deliberate self-injury. The same stop applies.
• Encouraging eating disorders or their behaviours. The automatic check includes these under self-harm, so a flag prevents publication and opens support.

Identified violations that get through are removed.

We also prohibit targeted abuse, hatred, instructions for serious violence, bullying, graphic harm to people, graphic harm to animals or fictional creatures, dangerous challenges and encouragement to take harmful substances. The Community Guidelines name each kind and how it is handled. These protections apply to everyone; MindLoop does not show adults a separate, less protected Feed.

Do not shame people's bodies, tell other people there is no hope, or tell them to stop medical or mental-health treatment. Talking about your own feelings, struggles or recovery is welcome. The automatic checks may miss these kinds of harm, so please report them. A person decides whether reported content breaks these rules.

How content is checked

Before a post appears, its affirmation text, caption and tags are checked together by OpenAI's Moderation API and a banned-word list. Each comment gets the same text check. The automatic check looks for sexual content, sexual content involving children, harassment, hate, violence, instructions for illegal acts and self-harm. If the check fails, the item waits for a person. If it succeeds without a self-harm flag, any other flag or a banned-word match holds the item for a person to decide before it appears. A self-harm flag follows the stop described next, even if another category is flagged too. An item that passes can appear without a person reading it first. Handles use reserved-name and offensive-word lists, not this check. MindLoop generates the spoken voice; the Feed has no photo, video or user-recorded audio upload.

If the check flags self-harm, the submission is not published and the app shows a support screen. The provider's self-harm categories include suicide, self-injury and eating disorders. This can happen when someone is talking about their own distress, even though sharing feelings is welcome. If the same result also flags sexual content involving a child, harassment (including threats), or violence (including graphic violence), we keep the submission and account details for a person to review. Other stopped submissions are not kept as Feed posts or comments; we keep account-level counts and times of stopped submissions. These checks can miss harmful material or misunderstand safe words; tell us if a check was wrong.

A report using Someone might be in danger, Harassment or bullying, or Sexual or graphic content takes a published post or comment off the Feed for review. Three new reports from different people since the last human review also trigger a hold. A hold is a pause while a person decides, not a finding that the writer broke a rule. The writer sees a message saying the content is waiting for review or being checked. We never tell the writer who reported it. Reporting an account does not by itself remove all its content.

A person reviews every report, usually within 24 hours.

For children

The Feed is for people 18 and older. Everything else in MindLoop is still yours — your affirmations, your playlists and your listening work just the same. Help for you and your family has short steps and a "what do you need?" guide. A trusted adult can help you send a report.

For parents and guardians

You can report or complain by email without installing the app or making an account. Give the handle and enough detail to find the content, describe the concern and say if you are helping your child. The Feed has no private messaging or photo/video upload. Public posts and comments can still contain harmful words or attempts to move contact elsewhere. Blocking is a useful control, not a guarantee that harm cannot occur.

If something goes wrong

If an age check keeps you out by mistake, follow the store correction steps above and use Check again, or email us. If your own content was removed or your account restricted, Reports and complaints explains appeals. It also accepts concerns about automated checks and MindLoop's duties to protect children, investigate illegal content, provide reporting and respect privacy and expression.

MindLoop does not accept photo or video uploads, but it still accepts intimate-image reports. In the app, choose Report an intimate image in the report sheet, or use the intimate-image report instructions, whether or not you have an account. They ask who the report is for, a good-faith declaration, enough detail to find the content and a contact address.

For support, see the crisis-resources section. MindLoop is a self-help app, not medical care or an emergency response service.

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